Services
Whether you are a single organization modernizing from spreadsheets or a product team operating Kentra as your own multi-tenant line of business, our services cover strategy, implementation, integration, training, and ongoing care—aligned to the real modules and APIs in the platform today.
These capabilities are grounded in the Kentra platform: tenant isolation, RBAC, Product Admin, org-scoped modules, and REST APIs. Services are scoped to what your contract includes—not generic slide-ware.
Kentra is built as a modular monolith: CRM, procurement, inventory, logistics, finance, HR, payroll, manufacturing, projects, tasks, Kanban, time tracking, resource allocation, reporting, BI, chat, activity feed, mobile, field, offline demos, and AI-assisted document flows share a consistent PostgreSQL-backed model and REST API. Enable what you need now; grow into adjacent modules without re-platforming.
Each customer organization is isolated by tenant context on every API call. Organization owners manage users, custom roles, permission presets, and day-to-day operations. Product operators use a dedicated Product Admin experience: cross-tenant analytics, organizations, users, plans, subscriptions, invoices, payments, coupons, credits, support inbox, audit logs, ops/status, and impersonation with return-to-admin—exactly how serious B2B SaaS is run.
Authentication uses JWT; authorization is permission-key based. Members see only navigation and APIs allowed by their roles. Org admins configure access control without giving every power user full admin. Sensitive paths remain auditable where logging is implemented, supporting governance and internal compliance conversations.
Where enabled, document processing and AI assistant surfaces help teams extract structure from unstructured input (e.g. invoice-like text) and accelerate routine questions. These sit alongside—not instead of—your books, inventory, and CRM records so humans stay in control.
REST APIs under `/api` allow you to connect data warehouses, e-commerce, banks, payroll providers, or custom portals. The same contracts power the Next.js dashboard, so integrations behave consistently with what users see on screen.
We recommend a phased rollout: core finance and inventory first, then CRM and procurement, then HR/payroll and manufacturing depth. Services include admin workshops on roles and presets, data migration checklists, UAT scripts aligned to your SOPs, and hypercare during go-live. Executive dashboards can be tuned so leadership sees KPIs without drowning in transactional screens.
Each engagement mixes these building blocks. Fixed-price phases are available for blueprint and MVP go-live; integration and hypercare are often time-and-materials with a not-to-exceed cap.
Map current systems, chart of accounts, SKU and warehouse topology, sales cycle, and HR policies. Produce a tenant model: organizations, modules to enable first, integration boundaries, and RBAC matrix (roles vs permission keys). Deliverable: implementation blueprint and milestone plan.
Stand up tenant(s), seed master data (products, vendors, customers, employees where applicable), configure warehouses and tax/expense categories per your policy, and wire CRM pipelines to match how you actually sell. For Product Admin customers, we configure plans, subscription cycles, and billing artifacts to match your commercial model.
Extract-transform-load from spreadsheets or legacy ERP for open AR/AP balances, opening inventory, active employees, and in-flight orders where feasible. Parallel run and reconciliation windows reduce risk before hard cutover.
Build server-to-server jobs for payment files, bank feeds, e-commerce order import, or BI extracts using the documented REST surface. Webhook and event-stream patterns can be layered where your roadmap requires near-real-time sync.
Ongoing backlog for minor config changes, new roles, report tweaks, and break-fix. Org users raise tickets (e.g. technical, billing); Product Admin sees cross-tenant queues when you operate the platform. Ops/status views help your team confirm API and database health.
CFOs and COOs replacing fragmented tools; IT leaders standardizing on one ERP; operations directors who need inventory and procurement tied to finance. We configure your org, roles, and modules so departments share one ledger and one item master.
If Kentra is your product, we help wire plans, billing, support workflows, and cross-tenant analytics so your customers get a polished SaaS experience from day one—including impersonation patterns for support without compromising audit expectations.